Frequently Asked Questions

If the cruise ship cancels its tours because of rain, should I assume that my tour is cancelled as well?

Not necessarily. Rain showers in the Caribbean often pass quickly, and in many cases tours can still operate safely. If weather conditions affect your excursion, we will contact you as soon as possible with the best available update.

What is the difference between cruise ship time and local time?

Roatan, Honduras operates on Central Standard Time (CST), the same time zone as cities like Houston and Chicago. Honduras does not observe daylight saving time. Times shown in our emails and tickets always reflect local Roatan time, and we carefully coordinate our tours around ship schedules when needed.

What if my ship is late?

If your ship arrives later or earlier than expected, please proceed to the meeting point listed in your confirmation. Because we work regularly with cruise passengers, tour schedules can often be adjusted to match changes in ship timing.

Will I make it back to the ship on time?

Yes. Our excursions are planned with cruise ship schedules in mind, and returning guests to the port on time is one of our top priorities. We closely monitor ship arrival and departure times and organize logistics accordingly.

Do I need to book in advance?

Yes, advance booking is strongly recommended, especially on busy cruise ship days when availability can fill quickly. Booking early also gives us time to coordinate the best logistics for your group.

How does payment work?

A deposit is required at the time of booking to secure your reservation. The remaining balance is usually paid directly to the tour operator on the day of the excursion. Payment methods vary depending on the tour and operator, and we always confirm the details clearly before finalizing your booking.

What is your cancellation policy?

We offer a full deposit refund when you cancel at least 48 hours in advance. If your cruise ship does not dock in Roatan for any reason, you will not be charged. We keep our policy flexible because travel plans can sometimes be unpredictable.

Are your tours independent from the cruise line?

Yes. Our excursions are independently operated and are not sold through the cruise line. We organize timing and logistics carefully for both cruise ship passengers and hotel guests.

What ports do you serve in Roatan?

We serve cruise ship passengers arriving at both Mahogany Bay and Coxen Hole. Your meeting instructions will depend on which port your ship is using, and full details are always provided before your excursion.

Is transportation included in the tours?

Transportation is included in many of our excursions, but not all of them. In some cases, a private transfer or small-group transportation surcharge may apply depending on the tour, the number of guests, or your location. Whenever that is the case, we always let you know in advance before confirming the booking.

How will I receive my meeting instructions?

Once your booking is confirmed, we will send you the full details by email. Your confirmation will include the meeting point, timing, payment information, and any important notes related to your excursion.

Can I book a tour if I am staying at a hotel in Roatan?

Yes. All of our tours are also available for guests staying at hotels in Roatan. Transportation options and pricing may vary depending on the tour and your location, so please contact us for details.

What tours do you offer in Roatan?

We offer a wide range of shore excursions including the Roatan Shark Dive, the Pirates of the Caribbean Zipline, SNUBA diving, luxury catamaran cruises, beach escapes, spa experiences, horseback riding, and cultural tours. You can browse all available adventures on our homepage.

Do I need scuba certification for the shark dive?

Yes. The Waihuka Shark Dive requires an active scuba certification and a minimum of 20 logged dives. If you are not certified, our SNUBA experience is a great alternative. For a surface-level shark experience, you can also check out our Roatan Nurse Shark Snorkeling Tour with Lunch.

What is SNUBA and do I need experience?

SNUBA is a mix between snorkeling and scuba diving. You breathe through a regulator connected to an air supply that stays at the surface, allowing you to explore underwater without scuba certification. No previous experience is required, which makes it a great option for beginners. Learn more about our SNUBA tour here.

Is the zipline suitable for beginners and children?

Yes. The Pirates of the Caribbean Zipline is suitable for beginners and families. The course uses an automatic braking system, so you do not need to control your speed manually. The weight limit is 375 lbs.

What should I wear and bring on a tour?

For most tours, we recommend comfortable clothing and secure shoes or sandals. For water activities, bring a swimsuit, towel, and reef-safe sunscreen if possible. It is also a good idea to bring some cash for tips, souvenirs, snacks, or optional extras.

Is Roatan safe for tourists?

Roatan is one of the Caribbean’s most visited destinations and welcomes travelers from around the world throughout the year. Like anywhere, normal travel precautions are always recommended, but our excursions are operated in established tourist areas by experienced local professionals.

Can I book a tour for a large group?

Absolutely. We regularly help organize excursions for families, friends, and larger groups. If you are traveling with a group, contact us at [email protected] and we will help arrange the best option for you.